DELIVERY AND RETURN POLICY

DELIVERY AND RETURN POLICY

GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product they purchased.
Shipping charges, which are the shipping costs of the product, will be paid by the buyers.
Each product purchased is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

The purchased product must be delivered in full and in accordance with the specifications specified in the order and with documents such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
In pre-order product ( ), this 30-day legal period will start from the date of sale announced on the sales page of the relevant product, and delays may occur due to the supplier company on this sales date .

In the pre-order system, the planned delivery time can be extended up to 10 weeks, depending on the demand collection, production planning and shipment time. In cases of force majeure (unforeseen and unavoidable situations), the delivery time will not run. In this case, the SELLER will inform the BUYER in writing beforehand. In this case, the BUYER may use one of the rights to cancel the order or to deliver the product ( subject to the order by waiting for the delivery time . In the event that the BUYER cancels the order, the refund / cancellation requests for the products purchased using the pre-order system will be returned to the buyer within 60 days following the written request. Cancellations made for products purchased in installments are returned to the paid card account in installments.

IF THE PRODUCT PURCHASED IS NOT PAID:

If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.

SHOPPING WITH THE UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if the recipient of the payment made by credit card are determined to be used as unfair by unauthorized persons and products sold costs by the relevant bank or financial institution vendor is not paid, the Purchaser, contract product goes shipping within 3 days to the seller to be started It must return it to the SELLER .

 

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:

If there are force majeure that the seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee shall be paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and canceled, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer’s account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

The buyer will inspect the contractual goods / service before receiving it; defective, torn, crushed, broken, torn packaging and so on. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed undamaged and intact. The BUYER must carefully protect the goods / services after delivery . If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.

RIGHT TO WITHDRAWAL:

RECEIVER; Except for the exceptions stated in the heading of ” products for which the right of withdrawal cannot be exercised ”, within 7 (seven) days from the date of delivery of the purchased product itself or to the person / organization at the address indicated , without undertaking any legal or criminal liability, provided that the SELLER is notified via the following contact information and can use the right to withdraw from the contract by refusing the property without any justification.

CONTACT INFORMATION FOR THE SELLER’S RIGHT OF WITHDRAWAL:
COMPANY

Title Deri- İş Sanayi A.Ş
Eticaret website address: www.deriis.com
Address: Müeyyedzade, Kunt Han, Necatibey Cd. D: No: 39, 34425 Beyoğlu / İstanbul
Phone: (0212) 244 08 49 Fax: E-mail: deri-is@deriis.com 

PERIOD OF RIGHT OF WITHDRAWAL: In order to use the right of withdrawal, it is obligatory
to make a written notification to the SELLER by registered mail, fax or e-mail within a period of 7 (seven) days and the product must not be used within the framework of the provisions of “Products for which the Right of Withdrawal Cannot Be Used” set forth in this contract.

 

USE OF WITHDRAWAL RIGHT:

The invoice of the product delivered to the 3rd person or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. , packaging, standard accessories, if any, must be delivered complete and undamaged.

REFUND CONDITIONS:

SELLER from reaching him of breach notification at least 14 days in total value and receiver under debt documents put the Purchaser is obliged to return and get a refund or to property within 20 days.

Return / cancellation requests for products purchased using the pre-order system, the product price is returned to the buyer within 60 days following the written request.

Cancellations made for products purchased in installments are returned to the paid card account in installments.

If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:

Exceptions to the right of withdrawal

ARTICLE 15 – (1) Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts: 

a) Contracts for goods or services whose prices vary depending on fluctuations in the financial markets and are not under the control of the seller or supplier.

b) Contracts for goods prepared in line with the consumer’s wishes or personal needs.

c) Contracts for the delivery of perishable or expired goods.

ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene .  

d) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.

e) Contracts for books, digital content and computer consumables provided in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.

g) Contracts for the use of leisure time for accommodation, moving furniture, car rental, food and beverage supply and entertainment or recreation, which should be made on a specific date or period.

ğ) Contracts for services performed instantly in electronic environment or for intangible goods delivered immediately to the consumer .  

h) Contracts regarding the services started with the approval of the consumer before the right of withdrawal expires.

DEFAULT AND LEGAL RESULTS

The PURCHASER agrees, declares and undertakes that in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; the power of attorney fees and costs that would arise from the buyer can demand and in all circumstances recipient if defaulted debt falls due, the Purchaser due to delayed execution of the debt seller agrees to pay the damages and losses suffered.

PAYMENT AND DELIVERY

You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) on site.

With your credit cards on our site, you can take advantage of online single payment or online installments for any credit card. With your online payments, the amount will be withdrawn from your credit card at the end of your order .

Your requests are processed to prepare for delivery at the end of the order. After your order is approved, it will be delivered to the cargo company at the end of 5 (five) working days at the latest.

Delivery time will be 6 – 8 weeks for items that are out of stock. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order.

The products forming the subject of the contract are delivered to the BUYER by the cargo company determined by the SELLER . Cargo fee and cargo insurance fee, if any, are added to the invoice amount. The BUYER accepts and undertakes to pay these prices in advance.

After the payment is made, the delivery time of the domestic cargo of the contracted products takes an average of 1 day to 2 weeks.

In transactions with pre-order system, delivery will start from the date of sale announced on the sales page of the product, and delays may be experienced by the supplier company on this sales date. In this case, the SELLER will inform the BUYER in writing beforehand.

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